Shipping Policy

At Deluxe Haven, we want your order to reach you quickly and safely. Below you'll find everything you need to know about our delivery options, timescales, and costs.

📦 Processing Time

All orders are carefully packed and dispatched within 1–2 business days of your order being placed. Orders placed on weekends or bank holidays will be processed on the next working day.

🇬🇧 UK Delivery

We offer two delivery options for customers in the United Kingdom:

Service	Cost	Estimated Delivery
Standard Delivery	£4.00 (free on orders over £25)	3–5 business days
Express Delivery	£10.00	1–2 business days

🎉 Free Shipping

Enjoy free express shipping on all UK orders over £50. This is automatically applied at checkout — no code needed!

🌍 EU Delivery

We ship to all European Union countries. Please allow a little extra time for international transit.

Service	Cost	Estimated Delivery
Standard International	£4.00	7–14 business days
Express International	£15.00	3–5 business days

🌐 International Delivery

We ship worldwide! International orders outside the EU are shipped via our express international service.

Service	Cost	Estimated Delivery
Express International	£10.00–£15.00	7–14 business days

📍 Order Tracking

Once your order has been dispatched, you'll receive a confirmation email with your tracking details. You can use this to follow your parcel's journey right to your door. If you haven't received your tracking information within 3 business days of placing your order, please don't hesitate to get in touch.

🛃 Customs & Duties (International Orders)

For orders shipped outside the United Kingdom, please be aware that your parcel may be subject to customs duties, taxes, or import fees levied by your country's customs authority. These charges are the responsibility of the recipient and are not included in our shipping costs.

We recommend checking with your local customs office for more information before placing your order, as these fees can vary by country and order value.